Privacy Policy

1. Introduction

y999pk is an online sports betting and casino platform. We are committed to protecting the personal data of all users who interact with our Platform, whether through the website, mobile interface, or any associated service. This Privacy Policy applies to all such interactions and governs how we handle the personal information you provide to us.

We process personal data in accordance with the applicable data protection and privacy laws of the jurisdiction in which the Operator is incorporated and licensed. If you are accessing the Platform from Pakistan, you acknowledge that you are doing so under applicable Pakistani law and that the legal framework governing data protection in your local jurisdiction may differ from that of the Operator's home jurisdiction.

This Policy should be read in conjunction with our Terms & Conditions, which also form part of the contractual relationship between you and y999pk.

2. Definitions

• "Personal Data" means any information that identifies or could reasonably identify a living individual, directly or indirectly.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, y999pk.
• "Processor" means a third party that processes Personal Data on behalf of the Controller under a data processing agreement.
• "KYC" means Know Your Customer — identity and age verification processes applied to all registered users before withdrawals are permitted.
• "Cookies" means small text files stored on your device by the Platform to enable session management, preference recall, and usage analytics.
• "Data Subject" means the individual to whom Personal Data relates — in most cases, you, the registered user of y999pk.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of your Personal Data for a stated purpose.

3. Data We Collect

3.1 Registration Data

When you create an account on y999pk, we collect the following information:

• Full legal name
• Date of birth
• Residential address (including city — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, or Peshawar)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency and language settings

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify your age and identity, we may collect:

• Government-issued photo identification (e.g., National Identity Card / CNIC, passport, or driver's licence)
• Proof of address (e.g., a utility bill or bank statement dated within three months)
• Proof of payment method (e.g., a screenshot or statement from your payment account)
• Selfie or biometric image where required for enhanced identity verification

3.3 Transaction Data

We record all financial transactions on the Platform, including deposit and withdrawal amounts, dates, payment method references, and transaction identifiers. This data is retained for AML compliance, dispute resolution, and regulatory reporting purposes. Payment method references for Pakistani users (such as those related to familiar services like Easypaisa, JazzCash, or Raast) are stored as transaction identifiers only and do not imply any formal integration or endorsement by those providers.

3.4 Behavioural and Usage Data

We automatically collect the following data when you interact with the Platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Betting and gaming history (markets accessed, wagers placed, outcomes)
• Login timestamps and session activity logs

3.5 Communications Data

If you contact our support team via Live Chat, email, or any other channel, we retain records of those communications, including the content of your messages, timestamps, and any associated account identifiers. This data is used for quality assurance, dispute resolution, and regulatory compliance.

3.6 Responsible Gambling Data

Where you use responsible gambling tools such as deposit limits, self-exclusion, or cooling-off periods, we record your elections and the dates on which they were applied. This data is processed to enforce your chosen protections and to monitor for signs of problem gambling.

4. Legal Basis for Processing

We process your Personal Data on one or more of the following legal bases, depending on the category of data and the purpose of processing:

Where we rely on legitimate interests as the legal basis for processing, we have assessed that our interests do not override your fundamental rights and freedoms. Where we rely on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. How We Use Your Data

y999pk uses the Personal Data we collect for the following purposes:

• Account Services: Creating, maintaining, and securing your Account; processing deposits and withdrawals; settling wagers and crediting winnings.
• Identity and Age Verification: Confirming that you meet the minimum age requirement (18 years or the higher minimum required by the operator's license jurisdiction) and that you are who you say you are, in accordance with our KYC obligations.
• Legal and Regulatory Compliance: Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable regulatory obligations, including the production of reports to relevant authorities where legally required.
• Fraud and Security: Detecting and preventing unauthorised access, fraudulent transactions, collusion, and other prohibited activities described in our Terms & Conditions.
• Responsible Gambling: Monitoring gaming patterns for indicators of problem gambling and enforcing the tools and limits you elect to put in place through your Account Settings.
• Platform Improvement: Analysing usage patterns to improve the functionality, performance, and user experience of the Platform.
• Customer Support: Responding to your queries, resolving disputes, and providing assistance through our Live Chat and support channels.
• Marketing: Sending you relevant promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

We share Personal Data with carefully selected third-party processors who assist us in delivering our services. These include KYC and identity verification providers, payment processing facilitators, fraud detection and AML screening services, cloud hosting and infrastructure providers, and customer support platform operators. All such third parties are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

6.2 Regulatory and Law Enforcement Disclosure

We may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where we are legally obliged to do so, or where disclosure is necessary to protect the rights, property, or safety of y999pk, its users, or the public. We will notify you of such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the Operator's business, Personal Data held by y999pk may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms in advance where practicable.

6.4 No Sale of Personal Data

y999pk does not sell, rent, or trade your Personal Data to any third party for their independent marketing purposes. Any disclosure to third parties is strictly for the operational and legal purposes described in this Policy.

7. International Data Transfers

The Platform is operated from servers located outside Pakistan. By using y999pk, your Personal Data may be transferred to, stored in, and processed in jurisdictions other than the one in which you reside. These jurisdictions may have data protection laws that differ from those applicable in Pakistan.

Where Personal Data is transferred internationally, we ensure that appropriate safeguards are in place — such as contractual data transfer mechanisms or reliance on the adequacy framework of the receiving jurisdiction — to protect your data to the standard described in this Policy.

8. Data Retention

We retain your Personal Data for as long as your Account remains active and for a defined period after account closure, in accordance with our legal and regulatory obligations. Typical retention periods are as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on subsequent visits, maintain session state, and gather usage data. We also use similar technologies such as web beacons, pixel tags, and local storage where appropriate.

9.2 Categories of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and cookies that store your security token. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Remember your preferences, such as language settings, display options, and last-visited sections of the Platform.
• Analytics Cookies: Collect aggregated, anonymised data about how users interact with the Platform — pages visited, features used, and time spent. This data helps us improve the user experience.
• Marketing Cookies: Used to track whether you have opted into promotional communications and to measure the effectiveness of any promotional content served on the Platform. These are only placed with your consent.

9.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Instructions for managing cookies in common browsers are available in those browsers' help documentation.

10. Data Security

y999pk implements a range of technical and organisational security measures to protect your Personal Data from unauthorised access, disclosure, alteration, or destruction. These include:

• TLS/SSL encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data fields (including passwords and identity document stores) at rest.
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and responding to data security breaches.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You use the Platform at your own risk and are responsible for maintaining the confidentiality of your own login credentials.

11. Your Rights

Subject to applicable law, you hold the following rights with respect to your Personal Data held by y999pk:

• Right of Access: You may request a copy of the Personal Data we hold about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any Personal Data we hold is inaccurate or incomplete, you may request that it be corrected. Some corrections (such as name or date of birth changes) may require supporting documentation.
• Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that AML and KYC records must be retained for regulatory periods regardless of erasure requests.
• Right to Restriction: You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is contested.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a structured, machine-readable copy of the data you have provided to us.
• Right to Object: You may object to processing based on legitimate interests (including profiling) or for direct marketing purposes. Where you object to marketing, we will cease processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via Live Chat or at [email protected]. We may ask you to verify your identity before processing any data rights request.

12. Minors

The y999pk Platform is strictly for adults aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect or process Personal Data from individuals below this age threshold. If we become aware that a minor has registered an Account or provided Personal Data, we will take immediate steps to close the Account, delete the associated data, and return any deposited funds where applicable.

If you believe a minor has accessed the Platform, please notify our support team immediately so that we can investigate and act promptly.

13. Third-Party Links

The Platform may, from time to time, display references to third-party services or content. y999pk does not operate these external services and is not responsible for their privacy practices. This Policy applies solely to Personal Data collected by y999pk through the Platform. We encourage you to review the privacy policies of any third-party services you choose to access independently.

14. Policy Amendments

y999pk reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide notice via a prominent Platform notification or by email to your registered address, at least 14 days before the revised Policy takes effect.

Continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must stop using the Platform and request account closure before the effective date.

The date at the top of this page will always reflect when this Policy was last reviewed. We recommend checking this page periodically to stay informed of any changes.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way y999pk handles your Personal Data, please reach out to us through the following channels:

• Live Chat: Available 24/7 through the Help Centre widget on the Platform.
• Email: [email protected] — displayed as plain text, not a clickable link.
• Support Hours: 24 hours a day, 7 days a week.

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days of receipt. For complex requests, we may require additional time and will notify you accordingly.